PRIVACY POLICY Contracting ReImagined

Effective Date: November 25, 2025 Last Updated: November 25, 2025

1. INTRODUCTION

Contracting ReImagined ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

Visit our website (contractingreimagined.com)
Use our services
Contact us by phone, email, text message, or in person Engage with us on social media

This policy complies with applicable United States federal and Montana state privacy laws, including the Telephone Consumer Protection Act (TCPA) and related SMS/text messaging regulations.

By using our services or website, you consent to the practices described in this Privacy Policy.

2. INFORMATION WE COLLECT 2.1 Personal Information You Provide

We collect information that you voluntarily provide to us, including:

Contact Information:

Name
Mailing address
Email address
Phone number (including mobile phone number)

Project Information:

Property address
Property type (residential, commercial, rental) Project details and specifications

Budget range
Timeline preferences
Photos of project area (when provided)

Financial Information:

Billing address

Payment method information (processed through secure third-party payment processors)

Communication Records:

Email correspondence
Phone call records (date, time, duration) Text messages (SMS/MMS)
Notes from in-person consultations

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

Device and Usage Information:

IP address
Browser type and version
Operating system
Pages visited and time spent on pages Referring website
Date and time of visit

Cookies and Similar Technologies:

We use cookies to improve website functionality and user experience

You can control cookie settings through your browser preferences

2.3 Information from Third Parties

We may receive information from:
Lead generation services (e.g., Thumbtack, HomeAdvisor) Social media platforms (when you interact with our pages) Review platforms (e.g., Google Reviews)

Background check services (for employment purposes)

Suppliers and subcontractors (in connection with your project)

2.4 Information We Do NOT Collect

We do not intentionally collect:
Social Security numbers (except when required for lien waivers or legal purposes) Driver's license numbers (except for identity verification when required) Financial account numbers (full credit card numbers are not stored)
Sensitive personal information unless necessary for services
Information from children under 13 years of age

3. HOW WE USE YOUR INFORMATION 3.1 Primary Uses

We use your information to:

Provide Services:

Process service requests and estimates
Schedule consultations and site visits
Communicate about your project via phone, email, and text message Send appointment confirmations and reminders via SMS
Order materials and coordinate subcontractors
Complete contracted work
Process payments and invoicing
Send project updates and completion notifications

Business Operations:

Maintain customer records
Manage project documentation
Comply with legal and regulatory requirements Maintain insurance records
Process permits and inspections

Communication:

Respond to inquiries and requests
Send project updates and schedules via text message Provide customer support
Send appointment reminders via SMS
Share warranty information
Request reviews and feedback

Marketing (with consent):

Send newsletters and promotional materials via email and text message Share project photos and testimonials
Announce new services or special offers
Request reviews and feedback

Improvement and Analysis:

Improve our services and customer experience Analyze website usage and performance Conduct customer satisfaction surveys
Train employees

3.2 SMS/Text Message Communications

When you provide your mobile phone number, we use it to: Send appointment confirmations and reminders Provide project status updates
Respond to your inquiries

Send estimate follow-ups
Notify you of project milestones
Request reviews after project completion
Send occasional marketing communications (with your consent)

You can opt-out of text messages at any time by replying STOP to (406) 500-8043.

3.3 Legal Basis for Processing (Where Applicable)

We process your information based on:
Contract performance: To fulfill our contractual obligations
Legitimate interests: To operate and improve our business
Consent: When you explicitly agree to specific uses (including SMS communications) Legal obligation: To comply with applicable laws and regulations

4. HOW WE SHARE YOUR INFORMATION 4.1 Service Providers and Business Partners

We may share your information with trusted third parties who assist in our business operations:

Subcontractors and Suppliers:

Licensed plumbers and electricians
Material suppliers
Specialty contractors
Only information necessary for project completion is shared

Professional Services:

Accountants and bookkeepers Legal counsel
Insurance providers
Permit and inspection agencies

Technology Providers:

Website hosting services
Email and communication platforms
SMS/text messaging service providers (for sending appointment reminders and project updates) Payment processors (we do not store full credit card information)
Customer relationship management (CRM) systems
AI assistant services (for call handling and customer service)

Marketing Services:

Email marketing platforms
Social media platforms
Review and reputation management services Photography services (for project documentation)

SMS Service Providers: We use third-party SMS service providers to send text messages. These providers: Have access to your phone number and message content
Are contractually required to protect your information
May not use your information for their own purposes

Comply with applicable telecommunications regulations

4.2 Legal Requirements

We may disclose your information when required by law:
In response to subpoenas, court orders, or legal process
To comply with government or regulatory requests
To establish or exercise our legal rights or defend against legal claims To investigate fraud or security issues

To protect the rights, property, or safety of our business, customers, or others

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, customer information may be transferred to the successor entity.

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

4.5 We Do NOT:

Sell your personal information to third parties
Share your phone number with unaffiliated third parties for their marketing purposes Share your information with unaffiliated third parties for their marketing purposes Publicly disclose your personal information without consent

5. SMS/TEXT MESSAGING PRIVACY 5.1 SMS Data Collection

When you opt-in to receive text messages from us, we collect: Your mobile phone number
Text message content (messages you send to us)
Message delivery status

Opt-in/opt-out status

Date and time of messages

5.2 How We Use SMS Data

We use your mobile phone number and SMS data to: Send the text messages you've consented to receive Respond to your text message inquiries
Maintain records of our communications

Comply with legal and regulatory requirements

Improve our messaging services

5.3 SMS Data Sharing

Your mobile phone number may be shared with:
Our SMS service provider (required to send messages) Mobile carriers (to deliver messages)

We do NOT:
Sell your mobile phone number
Share it with third parties for their marketing
Use it for automated telemarketing calls without your separate consent

5.4 SMS Data Retention

We retain SMS data for:
Active communications: Throughout your project and relationship with us Opt-out records: Indefinitely (to ensure we don't contact you again) Historical records: 3-7 years for business and legal purposes

5.5 SMS Data Security

Text messages are:
Transmitted through secure, carrier-approved channels Stored in encrypted databases when archived
Protected by access controls (limited to authorized personnel) Not end-to-end encrypted (standard for SMS technology)

Important: Do not send highly sensitive information (passwords, Social Security numbers, full credit card numbers) via text message.

5.6 Your SMS Privacy Rights

You have the right to:
Opt-out at any time (reply STOP)
Request deletion of your phone number and message history Access the text messages we've sent you
Correct an incorrect phone number

To exercise these rights: Call (406) 500-8043 or email [email protected]

6. DATA SECURITY 6.1 Security Measures

We implement reasonable administrative, technical, and physical security measures to protect your information:

Physical Security:

Secure storage of paper documents Locked filing cabinets and offices Controlled access to facilities

Digital Security:

Encrypted data transmission (SSL/TLS) Secure password protection
Regular software updates and patches Firewall protection

Antivirus and anti-malware software

Regular data backups

Secure SMS service providers with carrier-level encryption

Organizational Security:

Employee training on privacy and security
Limited access to personal information (need-to-know basis) Confidentiality agreements with employees and contractors

6.2 Limitations

While we strive to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your information.

SMS Security Limitations:

Text messages are not end-to-end encrypted
Messages may be intercepted during transmission
Messages stored on your device may be accessible to others
We recommend enabling password protection on your mobile device

6.3 Data Breach Notification

In the event of a data breach affecting your personal information, we will:
Investigate the breach promptly
Notify affected individuals as required by law (including via text message if appropriate) Take steps to prevent future breaches
Cooperate with law enforcement if criminal activity is involved

7. DATA RETENTION 7.1 Retention Periods

We retain your information for as long as necessary to:
Fulfill the purposes outlined in this Privacy Policy Comply with legal, accounting, or regulatory requirements Resolve disputes and enforce our agreements

Typical Retention Periods:
Project records: 7-10 years (for warranty, legal, and tax purposes)

Financial records: 7 years (IRS requirements)
Communication records (including text messages): 3-7 years Marketing lists: Until you unsubscribe
Website analytics: 24-50 months
SMS opt-out records: Indefinitely (to honor your opt-out request)

7.2 Deletion

After the retention period, we securely delete or anonymize your information unless: Legal obligations require longer retention
Ongoing litigation or claims necessitate preservation
You have explicitly consented to longer retention

8. YOUR RIGHTS AND CHOICES 8.1 Access and Correction

You have the right to:
Access your personal information we hold
Request corrections to inaccurate or incomplete information Request a copy of your information
Request a copy of text messages we've sent you

To exercise these rights: Contact us at (406) 500-8043 or [email protected] 8.2 Marketing Communications

Email Marketing:

Click "unsubscribe" in marketing emails

Text Message Marketing:

Reply STOP to any text message from (406) 500-8043

Note: Even if you opt-out of marketing, we will still send essential service communications related to your project (appointment confirmations, project updates, etc.).

8.3 Cookie Management

You can control cookies through your browser settings: Block all cookies

Delete existing cookies

Allow only certain cookies
Note: Disabling cookies may affect website functionality.

8.4 Do Not Track Signals

Our website does not currently respond to "Do Not Track" browser signals.

8.5 Account Deletion

You may request deletion of your personal information by contacting us. We will comply unless we have a legal obligation to retain the information.

Limitations on deletion:

Information required for ongoing projects
Financial records required by law
Information necessary for legal claims or disputes
SMS opt-out records (we must retain these to honor your request)

9. CHILDREN'S PRIVACY

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us immediately.

10. CALIFORNIA PRIVACY RIGHTS 10.1 California Consumer Privacy Act (CCPA)

Although we primarily operate in Montana, we respect the privacy rights of California residents. California residents may have additional rights under the CCPA, including:

Right to know what personal information is collected Right to know if personal information is sold or disclosed Right to opt-out of the sale of personal information

Right to request deletion of personal information

Right to non-discrimination for exercising CCPA rights

We do not sell personal information. 10.2 California "Shine the Light" Law

California residents may request information about our disclosures of personal information to third parties for direct marketing purposes.

To make such a request, contact us at (406) 500-8043 or [email protected].

11. MONTANA-SPECIFIC PROVISIONS 11.1 Montana Consumer Protection

We comply with Montana's Consumer Protection Act and applicable Montana privacy regulations.

11.2 Montana Data Breach Notification

In the event of a data breach, we will comply with Montana's data breach notification requirements (Mont. Code Ann. § 30-14-1704).

12. THIRD-PARTY WEBSITES AND SERVICES 12.1 External Links

Our website may contain links to third-party websites (suppliers, partners, social media). We are not responsible for the privacy practices of these external sites.

We encourage you to review the privacy policies of any third-party websites you visit.

12.2 Social Media

We maintain profiles on social media platforms (Facebook, Instagram, etc.). Information you post on these platforms is subject to the platform's privacy policy, not ours.

12.3 Google Services

We may use Google services (Google Analytics, Google Maps, Google Reviews): Google Analytics collects usage data
Google Maps provides location services
Google Reviews displays customer feedback

Google's privacy policy applies to their services: https://policies.google.com/privacy

13. AI ASSISTANT AND AUTOMATED COMMUNICATIONS 13.1 AI Customer Service

We use AI-powered virtual assistants to: Answer phone calls
Respond to inquiries
Schedule appointments

Gather project information

Your interactions with AI assistants are:

Recorded and stored
Used to improve service quality
Reviewed by human team members as needed
Subject to the same privacy protections as other communications

13.2 Call Recording

Phone calls may be recorded for quality assurance, training, and record-keeping purposes. You will be notified if calls are being recorded.

13.3 Automated Messages

We may send automated text or email reminders for: Scheduled appointments
Payment due dates
Project milestones

You can opt-out of automated messages at any time.

14. CHANGES TO THIS PRIVACY POLICY 14.1 Updates

We may update this Privacy Policy from time to time to reflect: Changes in our practices
Legal or regulatory requirements
New services or technologies

14.2 Notification

We will notify you of material changes by:
Posting the updated policy on our website
Updating the "Last Updated" date
Sending an email or text message notice (if we have your contact information)

14.3 Continued Use

Your continued use of our services after changes to this Privacy Policy constitutes acceptance of the updated policy.

15. INTERNATIONAL DATA TRANSFERS

We operate primarily in Montana and do not intentionally transfer data internationally. However, some of our service providers (cloud hosting, software services) may store data on servers located outside the United States.

16. CONTACT US 16.1 Privacy Questions

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Contracting ReImagined

60 Ridgeline Ln Bozeman, MT 59718

Phone: (406) 500-8043
Email: [email protected] Website: contractingreimagined.com

16.2 Response Time

We will respond to privacy inquiries within 30 days.

17. CONSENT AND ACKNOWLEDGMENT

By using our services or website, you acknowledge that:
You have read and understood this Privacy Policy
You consent to the collection, use, and disclosure of your information as described You understand your rights and how to exercise them

You understand how we use SMS/text messaging and your rights regarding these communications Last Updated: November 25, 2025

Effective Date: November 25, 2025

This Privacy Policy is a legally binding agreement. If you do not agree with this Privacy Policy, please do not use our services or website.